Submit Maintenance

For maintenance requests, please login to the online portal.

Maintenance Request

For Emergency maintenance, CALL 858.246.7780.

What qualifies as an emergency issue?

As a rule of thumb, anything that can cause property damage or is a tenant habitability issue. We’ve set our emergency protocols to meet legal requirements in all 50 states. See our specific emergency criteria below.

  • Leaks that can cause property damage. This includes roofing leaks, lawn/sprinkler leaks, toilet leaks and overflows, sink leaks, and HVAC leaks.
  • No functioning toilets in the house.
  • Sewage backups or sewage on premises.
  • Water issues - no water, dirty water, or no hot water.
  • No heat in cold weather (under 45F; 55F if young children, elderly, or sick people are present)
  • No AC in hot weather (over 95F; 85F if young children, elderly, or sick people are present.) **Only valid on properties that have AC
  • Security and safety issues (broken windows, broken/open doors).
  • Cars blocked in by broken community gates.
  • Electrical outages (not caused by the power company) and loss of power to medical equipment.

Life threatening emergencies like gas leaks, carbon monoxide leaks, and fires are directed to 911.